While many organizations purchase software, such as 20/20® Insight GOLD, to conduct surveys internally, others prefer to utilize an outside service bureau to administer the process for them. Advantages that service bureaus can provide are:
- Experience and expertise in all facets of the 360 process
- A neutral 3rd party to handle feedback results
- Cost savings in time & money (otherwise spent in purchasing and learning to use software and handling the actual logistics of the process)
The degree to which a service bureau, such as Team Builders Plus, is involved in the process is driven by your needs. Some organizations will seek a full range of services from survey design to follow-up 1-on-1 coaching while others will simply want data collected and reports generated.
An important but often overlooked part of 360 administration is an orientation for all the participants in the process. Fear and anxiety often surface when an organization rolls out a 360-degree feedback process. Team Builders Plus understands and acknowledges this natural reaction to discovering the potentially unstated perceptions of our co-workers. To create excitement, rather than fear around the 360 process, Team Builders Plus conducts Rater Orientations. These valuable sessions help participants to understand 360 feedback, the confidentiality of the process, how to provide useful comments, ownership of the results and more.
As a 360 service bureau, our customer service is unsurpassed. We provide the highest quality of service in all of our interactions. You will be surprised how quickly and easily Team Builders Plus can administer a 360-process for you. Whether you are running data for two people or two hundred people, Team Builders Plus will implement a confidential, online survey process that provides the foundation for personal improvement.